Economy Exterminators provides Pest Management Services in North Carolina including the Cary, Apex & Triangle Areas, as well as Charlotte and Wilmington.
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Economy Exterminators - Frequently Asked Questions



Frequently Asked Questions



Answers to Frequently Asked Questions


1 - Service Questions

Why do I have to have a free inspection of my home before I can get a price?

We know that when a client decides to inquire into a professional pest management service that many times the first question is how much the cost is, since they probably think that all pest services are alike.

No two homes or two pest problems are exactly alike nor are two companies exactly the same.

We customize your treatment program based on the specific information found during the free inspection process.

Our professional Customer Service Specialists will conduct a thorough 37 point inspection of your home and property and provide you with a detailed report outlining their recommendations for elimination of the initial pest problem and the prevention of their return.

They will also point out areas that require your attention and … this inspection and service is free.

Read about Economy Exterminators' Pest Prevention Plus Program to learn more.

Can I spray and get rid of my pest problem?

Inexperienced applications of over the counter products are usually ineffective and also can be unsafe for specific children, pets and people if used improperly.

Also most pests return unless you take steps to prevent them. In as little as 60 days, new infestations can develop.

The only effective way to eliminate and prevent new infestations is to use a reputable pest prevention company with an ongoing service plan, such as Economy Exterminators' Pest Prevention Plus Program.

Why should I hire a professional pest prevention firm?

By the time you make the decision to investigate into pest management services, you have most likely tried it yourself (over the counter treatments can kill some pests but are not as effective at providing consistent continuous prevention from re-infestation) and found that most pests are relentless.

Most homeowners also lack the time and expertise to handle specific pest situations that are encountered in and around the home or office.

We are trained in the safe handling and proper application of the specific materials to get you results that you desire.

Economy Exterminators' entire team of Customer Service Specialists are educated and trained in the elimination of your specific pest problem and the prevention of its return.

Read about Economy Exterminators' Pest Prevention Plus Program to learn more.

Is this safe for my family and pets?

Economy Exterminators’ first priority is the safety of our customers, as well as being good stewards of the environment.

“Caring People --- Careful Solutions” means that we take the time to develop a customized Pest Prevention Plus program that targets your specific pests then uses strategic targeting which enables Economy Exterminators to use the least amount of materials to get the job done right for you.

All materials are EPA approved and all technicians are trained in the safe handling and application of all materials.

Will I feel secure with your professionals in my home?

All applicants are required to pass a series of interviews and background checks (which include criminal and drug tests) before they are even considered for employment with Economy Exterminators.

All technicians are bonded and go through on-the-job training with a highly experienced trainer for the first month.

Within the first 75 days, we send them to registered technician school offered by the state of North Carolina.

All of our employees are friendly, and are trained to look and be professional at all times and know that our first priority is safety.

How soon can Economy Exterminators come to my home?

With a fleet of 42 vehicles most likely we are in your neighborhood or close by.

This plus the fact that all of our technicians have instant communication Nextel service gives us the ability to respond quickly to your needs.

Our friendly customer service representatives pride themselves on quick and efficient one-call scheduling to save you time and hassle.

In emergency cases we can provide same day service. We are just a phone call away!

Do I have to leave my home when you provide service?

In most situations, it will not be necessary to leave your home, but we will ask you to leave the immediate area where your Customer Service Specialist is working.

Utmost care is used in application and choice of materials used in your home.

If it becomes necessary for you to be out of your home during a treatment, this will be arranged in advance at your convenience. 

Caring People --- Careful Solutions...

...it's not just our motto, it's how we do business.

How soon before we can expect results?

You will see a noticeable reduction in pest activity within one to two days.

Depending on the pest and the choice of materials necessary to give the best long term results, it is not unusual to notice a gradual reduction up to 14 days.

If you notice pest activity after 14 days please call our office to set up a free follow up service.

On-going pest monitoring is part of our service and is the best way to detect new pest problems and is part of our Pest Prevention Plus Program.

Our goal is your total satisfaction!

Is a preventative plan necessary?

There is a big difference between pest control and pest prevention.

A service plan like Economy Exterminators’ Pest Prevention Plus program is the only truly effective way to eliminate pests and prevent them from coming back.

Pest Prevention Plus covers you against 44 pests that are common in this area.

This means that you will not have to worry about a covered pest again, and if you do, Economy Exterminator’s unlimited extra service will correct the problem at no additional charge.

Why should I consider Economy Exterminators for my Pest Management needs?

Economy Exterminators is locally owned and has been a leader in the pest management industry since 1976.

Because of its reputation, Economy Exterminators was chosen to be one of the few pest companies to test two products prior to their introduction: Sentricon (Termite Elimination baiting system) from Dow, and Termidor (liquid material) that is produced and backed by BASF.

Both of these products have become the standard in our industry.

We are proud to be chosen to be one of the few companies to test these products before they came available to the rest of the pest industry.


Other reasons to consider Economy Exterminators:


2 - Pest Questions

Why are these pests in my home?

Actually you are living in their neighborhood.

They were there before your neighborhood existed, or they were transported and placed in your neighborhood by landscape plants (as with the fire ants).

For whatever reason they like your home because your house provides them with the same essentials that we need, such as food, water and a place to live.

That is why our 37 point inspection is so important since it points out what a homeowner can do and the steps it takes to make your home pest free.

Read about our Pest Prevention Plus program to learn more.

Can I tell the difference between an ant and a termite?

The best way is to have one of our trained Customer Service Specialists come to your home to identify the pest.

There are 3 telltale signs:

  • Ants have elbowed antennas where termites are straight
  • Ants have a pinched waist and termites appear to have no waist
  • Ants wings have 4 wings; the front 2 are longer than the rear 2 and appear to have veins. 
  • Termites 4 wings are equal length and appear to be translucent.

If I only see a few insects should I be concerned?

It depends on the specific pests.

Fire ants, wasps, black widow spiders and even centipedes can sting and/or bite.

For certain people these bites and stings can be more than just uncomfortable, they can be life threatening.

A pest like house crickets can be overbearing at night with their chirping that prevents you from being able to sleep or get back to sleep.

Fleas, ticks, bedbugs or mice just to name a few more, can cause real health concerns.

It is best to have our Customer Service Specialists come out for our free 37 point inspection.

What are some signs that I have a pest infestation?

The obvious signs would be the insects themselves, but sometimes their evidence is more subtle.

It could be just damage to a cardboard box, or frass, or an out-of -the way, hidden location that gives the pest away.

This inspection and identification takes an experienced pest management professional.

Once the inspection is complete, pests identified and the severity determined, our Customer Service Specialists will design a customized Pest Prevention Plus plan around your specific needs.

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