Last updated: July 1, 2026
Economy Exterminators (“Economy Exterminators,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through our website, phone lines, and related services, how we use and share that information, and the choices you have. It applies to visitors and customers in North Carolina and the other areas we serve.
By using our website or contacting us, you agree to the practices described in this policy. We use the personal information we collect for the purposes described here, and we may seek additional consent where required by law or when we intend to use your information for a materially different purpose.
Information We Collect
We collect the following types of information:
- Website forms: information you submit such as your name, email address, phone number, service address, and details about the service you are requesting.
- Phone calls: caller details and, where applicable, call recordings. Calls may be recorded or monitored for quality, training, and service purposes.
- Website and device activity: pages viewed, interactions on our site, browser and device information, IP address, and data collected through cookies, pixels, and similar tracking technologies.
How We Use Information
We use the information we collect to:
- Respond to inquiries and schedule and provide our services.
- Improve website performance, customer experience, and internal reporting.
- Analyze campaign and lead source performance.
- Send service related communications, such as appointment confirmations and account or service updates.
- Deliver promotional communications where applicable.
- Build and use remarketing and retargeting audiences across advertising platforms.
How We Share Information
We do not sell your personal information for money. We may share the information we collect with vendors and service providers that support our business operations, including website hosting, analytics, CRM and marketing automation, advertising and remarketing, call tracking and recording, and email communications, subject to contractual or operational safeguards. We may also share information when required by law, to protect our rights, or in connection with a business transaction.
How We Use Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies on our website. These technologies may be used for website analytics, core site functionality, and advertising and remarketing. Cookies help us understand how visitors use our site and allow us and our advertising partners to deliver more relevant messaging.
Most browsers let you refuse or delete cookies through their settings, but disabling cookies may affect how parts of our website function. For advertising and privacy related controls, see the “Your Rights and Choices” and “How to Opt Out” sections below.
Vendors and Service Providers
To operate our website and marketing, we work with vendors in the following categories:
- CRM, marketing automation, forms, and chat: HubSpot.
- Email communications: HubSpot.
- Website hosting: Flywheel.
- Analytics and tag management: Google Analytics and Google Tag Manager, and website session analytics tools such as Mouseflow.
- Advertising and remarketing: Google Ads and other advertising platforms, which may include Microsoft Advertising, Meta, and programmatic partners, delivered through our tag manager.
- Reviews and customer messaging: Chekkit and Trustindex.
- Call tracking and call recording platforms.
- Payment or service management vendors, where applicable.
Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of your personal information.
- Opt out of promotional emails.
- Opt out of targeted advertising and remarketing, where applicable.
To exercise any of these rights, see “How to Opt Out” below. We will respond consistent with applicable law.
How to Opt Out
- Promotional emails: click the “unsubscribe” link at the bottom of any promotional email to stop receiving marketing messages.
- Privacy and data requests: submit a request through our Contact Us form to access, correct, or delete your information.
- Advertising and privacy choices: to opt out of targeted advertising or remarketing, submit a request through our Contact Us form and manage cookie controls through your browser settings.
Data Retention
We retain personal information only as long as reasonably necessary for the business, service, legal, or operational purposes described in this policy, after which we take steps to delete or de-identify it.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
Data Breach
In the event of a data breach that requires notification, Economy Exterminators will comply with applicable North Carolina law and any other laws that apply.
Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will take appropriate steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Please review this page periodically for the latest information.
Contact Us
Economy Exterminators
Raleigh HQ: 2160 N Salem Street, Apex, NC 27523, (919) 362-1000
Charlotte: 2020-D Independence Commerce Drive, Matthews, NC 28105, (704) 847-8088
Wilmington: 3135 Kitty Hawk Road, Wilmington, NC 28405, (910) 790-2000
Privacy requests: submit through our Contact Us form.
